Because your health and satisfaction matter.

At IntellaGrain, we take pride in delivering pure, fresh, gluten-free flour with care. Due to the nature of food products, we follow a strict no-return policy, but we’re always here to make things right if something goes wrong.

🔸 No Returns Policy

As flour is a perishable and consumable item, we do not accept returns once the product is delivered. This helps us ensure food safety and hygiene for all customers.

🔸 Refunds or Replacements Are Available If:

• You receive a damaged product

• Your order is incorrect or incomplete

• The product is expired or compromised in quality upon arrival

🔸 To Request a Refund or Replacement:

Please contact us within 48 hours of delivery with the following:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

📧 Email: connect@intellaverse.com
📞 Phone: +91-9812580826

🔸 Refund Process

• Once approved, refunds will be processed within 5–7 working days to your original payment method.

• In some cases, we may offer a replacement product instead of a refund, based on availability and your preference.

🔸 Subscription-Related Refunds & Adjustments:

If you are subscribed to our monthly flour delivery service:

• Cancel Anytime: You can cancel your subscription at any time before the next scheduled shipment. Simply contact us at least 3 days before the next order.

• Billing Adjustments: If you need to modify your subscription, we will update the charges accordingly for the following month.

• Refunds for Subscription Orders: If there’s an issue with your subscription order (e.g., delivery delay, damaged product), we will offer:

  • A full refund for the specific order, or

  • A replacement, depending on the situation.

For any billing or cancellation issues, please reach out to us within 48 hours of the scheduled delivery date.

🔸 What’s Not Covered:

Refunds or replacements will not be issued if:

• The product was ordered by mistake

• You changed your mind after delivery

• The product was damaged due to incorrect storage after delivery

Thank you for understanding. Our goal is to ensure you receive your flour fresh, safe, and exactly as expected.

Refund & Replacement Policy