Effective Date: 01.01.2025
Last Updated: 01.01.2025

At IntellaGrain, we deliver premium grains and flours sourced directly from trusted Indian farms to customers across India and around the globe. Whether you’re stocking up for your home kitchen or managing a bulk pantry, we make sure your order arrives fresh, fast, and hassle-free.

1. Where We Ship

We proudly ship:

• Across India – all states and union territories.

• Internationally – to select global destinations. International shipping options and rates are available at checkout.

If your location isn't listed, please contact us at Connect@intellaverse.com for assistance.

2. Order Processing Times

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next working day.

• Custom or bulk orders may require additional processing time.

3. Shipping Methods & Estimated Delivery

We partner with reliable courier services to ensure safe and timely delivery.

Delivery Timelines:

• Standard Delivery (India): 3–7 business days

• Expedited Delivery (India): 1–3 business days (additional charges apply)

• International Delivery: 7–21 business days (varies by destination and customs clearance)

4. Shipping Costs & Free Shipping

We strive to keep shipping simple and affordable:

• Free Standard Shipping on all orders above ₹500 (India only).

• Free Shipping for all subscription holders and registered members, regardless of order value.

• Expedited/Fast Delivery options are available at checkout for an additional charge based on your location and order size.

• Shipping costs for orders below ₹500 are calculated at checkout.

5. Freshness & Packaging

All products are packed using food-grade, tamper-evident materials to maintain freshness and quality throughout transit. Bulk orders are packed in secure, moisture-resistant packaging suitable for storage.

6. Order Tracking

You’ll receive an email and/or SMS with your tracking number once your order has been shipped. If you haven't received tracking details within 48 hours, please reach out to us.

7. Delivery Issues & Risk of Loss

• Title and risk of loss for all items pass to the customer upon dispatch.

• IntellaGrain is not liable for delays due to incorrect shipping details, courier issues, or customs clearance.

• In case of delivery issues or damaged goods, notify us within 5 days of delivery at connect@intellaverse.com.

8. Undeliverable or Returned Packages

Packages returned due to incorrect addresses, failed delivery attempts, or non-collection may be reshipped on request, subject to additional charges. Refunds (if applicable) will exclude shipping costs and may include a 10% restocking fee.

9. International Shipping & Duties

For international orders:

• All customs duties, VAT, import taxes, and clearance fees are the responsibility of the recipient.

• We recommend checking your country’s import rules for food products before placing an order.

• Perishable shipments are made at the customer’s risk.

10. Need Help?

For shipping inquiries, subscription support, or to track your delivery:

📧 Email: connect@intellaverse.com
📞 Phone: 9812580826
🌐 Website: www.intellagrain.in

Shipping Policy